FAQ – Pal Mundo

Festival FAQ

What time does the event start and end?

The event starts at 12:00 and ends at 23:00. 

Can I enter anytime or re-enter?

As long as you are holding a ticket that has not yet been scanned that day, you may enter any time during the event. Ins & outs are not allowed.

Will set times get posted in advance?

Yes. During the days leading up to the festival, set times will be posted via this site, our social media sites, and email updates (sign up for emails at the bottom of this page). Set times will also appear on the festival guide you receive upon entry. Note: The lineup is subject to change.

Can I see a festival map ahead of time?

Yes. Maps showing stage locations, food, bathrooms, etc. will be available prior to the event on this site and on the socials.

What is the camera policy?

Professional photographers must obtain a photo pass by emailing press@aldalive.com. Do not email your request. Photo passes are not required for standard cameras that do not have detachable lenses or handheld video devices under 6″. Professional video cameras are not permitted.

Will there be a lost and found?

Yes. Lost & Found services will be available at the venue during and after the event.

Does the venue have ATM's?

Yes, ATMs will be available both inside and outside the venue grounds. Locations will be clearly marked on the festival map.

Can I rent a locker?

You can rent a locker on the festival site. Store your stuff securely, and keep your mobile phone powered up all weekend long. 

I’m under 18. Can I attend with a legal guardian?

No one under the age of 18 will be allowed into the venue, with or without a guardian.

What kind of ID do I need?

You must present identification to enter the festival and/or buy alcohol. See the complete list of acceptable and unacceptable forms of ID.

What age do I have to be to attend Pal Mundo?

Pal Mundo is a festival for people of 18 years and older. Everyone attending Pal Mundo will be asked to show a valid ID (ID-card, passport or driver’s license) at the entrance. We do not accept photocopies or birth certificates.

What is the bag policy?

Visitors are allowed to bring a handbag as long as it’s not bigger than the size of an A4 paper (approximately 30x20cm). Any bag bigger than that, for instance backpacks or duffel/weekend bags are not allowed.

What is the drug policy?

We conduct an absolute zero tolerance policy, and no soft or hard drugs are allowed in the venue. If this rule is not followed, entry to the festival will be denied.

Ticketing FAQ

Are tickets expected to sell out?

Tickets will likely sell out, so get yours early! Limited quantities are available at each pricing tier.

Where can I buy tickets?

Our official ticket partners are Paylogic & Festicket. Please make sure to always purchase your tickets via official ticket shops. Our other official ticketing partner is Festicket. All popular events are confronted with fraudulent organizations and people that try to resell tickets above market price, purely for their own benefit. Only official Pal Mundo entrance tickets will be accepted and guarantee access to the festival.

What is the maximum number of tickets I can buy?

Eight tickets is the maximum per customer in one transaction.

What payment methods can be used to purchase tickets?

Ideal, Visa, Mastercard, Amex, Apple Pay, Google Pay.

Can I upgrade my ticket to VIP?

No, unfortunately ticket upgrades are not available. Please consider this when making your booking.

What is included in my festival ticket?

General admission tickets include access to the main festival area. VIP tickets include access to the main area, a dedicated VIP area with a private bar and fast-track entry into the festival site. Note: Drinks and private tables are not included in the ticket price.  

You can find more information about all ticket options here.

Where is my ticket(s)?

When you buy your tickets online, Paylogic (our official ticketing partner), will send you a purchase confirmation email after your order is processed. Via this email you are able to download your e-tickets.

I have a ticket query that has not been resolved from the above FAQs, who should I contact?

Please contact your ticket seller Paylogic or Festicket.

Press FAQ

How do I apply for Press Accreditation?

For press accreditation for Pal Mundo please send an e-mail to info@Palmundo.nl with details of your media.

What is the camera policy for press?

Bringing professional or semi-professional photographic equipment to this event is not allowed unless agreed upon otherwise by means of an assigned press accreditation. Selfie sticks longer than 1 meter are also not allowed. Normal digital or other cameras (like GoPro cameras) are allowed.

Where can I find press materials?

Thank you for your interest in covering Pal Mundo. You can use the press materials for publication:

- Press Pictures

- Aftermovie 2019

If you have any other requests or questions, please contact: press@aldalive.nl

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Pal Mundo Festival Starts In:
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