Pal Mundo Festival | 2 & 3 JULY | ZUIDERPARK, THE HAGUE


In case you visit one of our websites, request our services or order our products, the following privacy policy applies.

With this Privacy policy, Pal Mundo Group B.V. would like to explain how we handle and use your personal data. If you have any questions regarding this Privacy policy, please contact us at

1. Definitions

In this Privacy policy, the following terms or definitions are used:

Account: your personal registration via an Optin on websites and/or apps with which you access the Service.

Devices: the devices, such as PCs, smartphones or tablets, with which access can be obtained to the Service.

Content: information (including audio-visual material such as trailers and photo’s) that PAL MUNDO makes available as part of the Service.

Service: the complete package of services that PAL MUNDO offers to you. For example, websites and/or apps, personalized newsletters, the Account, but also the events and the services provided at events. For example, the option of paying cashless at an event for food and/or beverages using an app. A service can also extend in the future for other new services.

Personal Data: any data whereby PAL MUNDO can directly or indirectly trace or distinguish you. For example, a name, e-mail address or an IP address.

Advertising Network: An RTB/Programmatic Network (also called Real Time Bidding Network) offers advertisers the opportunity to purchase advertising space through an auction. To optimise advertising, advertisers and RTB networks place cookies. By means of these cookies, you are tracked and targeted to visit other sites that are connected to the same network.

Privacy policy PAL MUNDO: this privacy policy of PAL MUNDO, where the private company with limited liability, Pal Mundo Group B.V., Anthony Fokkerweg 61-5, 1059CP, Amsterdam, the Netherlands, is the data controller for the Processing of your Personal Data.

Processing (Process, Processed): All use of your Personal Data such as storing, modifying, forwarding or (partially) deleting these data. For example, PAL MUNDO processes Personal Data because you use PAL MUNDO websites and/or apps.

2. Persons younger than 16 years

Persons who have not yet reached the age of 16 (minors) may only register for an PAL MUNDO Account and/or Newsletter with the consent of a parent or legal guardian. The parent(s) or legal representative of the minor user must read this Privacy policy in the interests of the minor user and can exercise the rights of the user in question instead of the minor user.

PAL MUNDO advises parents or legal guardians to supervise the use that a minor user makes of the Service and to make such users aware of how their Personal Data can be used on the basis of this Privacy policy. PAL MUNDO makes reasonable efforts, with due observance of technology, to check that only users aged 16 or older can create an PAL MUNDO Account and/or fulfill purchases. PAL MUNDO does this for example by means of a birth date check when a profile is created and/or a purchase is fulfilled.

3. Which of your Personal Data are Processed by PAL MUNDO?

PAL MUNDO Processes the following of your Personal Data for the purposes explained later in this Privacy policy:

  • First Name;
  • Surname;
  • E-mail address;
  • Gender;
  • Date of birth;
  • Address;
  • Residence;
  • Telephone number;
  • Country; and
  • Preferences such as artist preference, music preference, and geo-location only after explicit permission in an Optin of PAL MUNDO.

It is not the case that PAL MUNDO always uses all of your above-mentioned data. This depends on purposes as described later in this Privacy policy.

4. How does PAL MUNDO obtain your Personal Data?

PAL MUNDO obtains your Personal Data in the following ways:

Directly from you:

For example, if you sign up for a special campaign, newsletter or promotion run by PAL MUNDO, if you send an e-mail or otherwise contact PAL MUNDO (for example with questions about the use of the Services).

As a result of using the Service:

By means of your registration, you have access to the Service. In addition, PAL MUNDO can also offer the Service to persons without a registration. If you give permission for this, PAL MUNDO can read and store the unique characteristics of the device that has been used in the context of the Service. Based on the PAL MUNDO Account and/or the unique features of the Device which you use to access the Service, PAL MUNDO can keep track of your use of the Service, including the Content that is watched, read, listened, commented or shared using the PAL MUNDO Account. Insofar as mobile Devices are used, the location of the Device is passed on to PAL MUNDO in the context of the Service. Prior to installation of such apps on a mobile device, you are explicitly requested to allow your location data to be determined and used.

From third parties:

For example, if you or another visitor of an PAL MUNDO website or app uses social network functions that are integrated in the Service, PAL MUNDO may receive certain information from the relevant social network, such as Facebook, Twitter and Google+. PAL MUNDO may also receive information from partners who are involved with the Service. For example, PAL MUNDO uses services provided by other parties that help it to map and analyse the way in which the Content and websites are used. An example of this is Google Analytics. This tool enables PAL MUNDO to monitor websites (where do you click and how often). Other examples are partners who on your behalf handle payment for the Service. Examples are iDeal, PayPal or Adyen, which handle the payment transactions between you and the services/products provided by PAL MUNDO.

5. What is the reason why PAL MUNDO Processes your Personal Data?

PAL MUNDO Processes your Personal Data for the following purposes:

5.1 In order to provide the Service:

Example; data that is entered when registering for a ticket or using a service (such as name and date of birth) can be used to check whether you meet the set requirements (in regards to age). Specified contact details can be used to inform you about (changes to) the Service or service e-mails.

5.2 In order to process payments:

Certain data that are requested when registering or using it, may be required for issuing invoices and processing payment for a Service.

5.3 In order to build a profile:

PAL MUNDO strives to ensure that the Service is as relevant as possible for you. To do this, PAL MUNDO can keep a profile based on your use of the Service to get an idea of your most likely interests. PAL MUNDO can do this for example, by keeping track of what Content you request or which purchases (such as tickets, refreshments, merchandise or travel package) you make. Another way in which PAL MUNDO builds a profile is by using your location data at events (after gaining explicit permission to do so) to see which artists, music and experiences appeal to you. Based on these interests, PAL MUNDO can change the Content, including adverts. As an example, PAL MUNDO can then show recommendations for similar Content that has certain artists or events.

PAL MUNDO can also use these profiles for campaigns run by online advertisers. PAL MUNDO is and will remain the owner of these profiles and will never make these profiles available to third parties. PAL MUNDO only shares the segments (tags) with the advertisers (e.g. ‘woman, age category 20 to 30 years), to ensure that the adverts match the interests.

5.4 In order to send personalized newsletters and promotions:

PAL MUNDO can also use contact information and other data that have been collected to send you newsletters and/or inform you by phone, SMS, push messages from apps or other suitable media, on products and services of our events. The content of these newsletters may be personalized according to your past orders and/or preferences. In case you do not wish to receive any more newsletters by e-mail, you can unsubscribe by using the link at the bottom of each mail or by sending an e-mail to

5.5 In order to improve the Service and to identify general trends:

PAL MUNDO uses your usage data to analyse in a general sense how the Service is used and which trends can be observed, in order to make more informed decisions about, for example, further development of the Service and the Content offering. It is also possible to track purely technical trends for that purpose, for example which types of Devices or browsers are used to retrieve the Content.

5.6 In order to prevent misuse:

PAL MUNDO also Processes your Personal Data and your use of the Service in order to prevent misuse of the Service and the Content, to prevent fraud (e.g. with credit card or other means of payment), and to protect the rights of others (including the right-holders to the Content).

5.7 In order to carry out market research:

PAL MUNDO can contact you and former users and visitors of the Service that have provided their contact details for the purposes of market research. Participation in such research is always on a voluntary basis. PAL MUNDO can, based on this research, send offers to you and others who participated in this research, provided that prior permission has been given for this.

5.8 In order to ensure compliance with laws and regulations:

Your Personal Data can be used to comply with laws and regulations that apply to PAL MUNDO, to deal with disputes and to have audits carried out.

5.9 PAL MUNDO can utilize profiling.

Which means collecting, analyzing and combining of (personal) data aiming to tag you in a specific (interest) category.

The importance of profiling is that we can gain interests which content you may be interested in and which products or services (including commercial products or services) would suit you.
Profiling ensures that both the content and ads are more in line with your personal interests.

Profiling can impact your privacy. For example, if false (interest) categories are linked to you based on incorrect or outdated data. If you believe that this is the case, the GDPR provides you the right to have your data modified or removed. In this case, please contact PAL MUNDO. For more information on the Right of correction, postage and removal send an e-mail to

6. Why does PAL MUNDO Process your Personal Data?

The main reason why PAL MUNDO Processes your Personal Data is because this is necessary to provide its Service. For example, PAL MUNDO Processes your Personal Data so that it can grant you access to its websites, apps or events. It may also be the case that PAL MUNDO Processes your Personal Data because it is obliged to do so because of laws and regulations. For example, the Dutch General Act on Government Tax makes it mandatory to retain payment data for 7 years for the Tax Authorities.

Another reason why PAL MUNDO Processes Personal Data is because either PAL MUNDO or a third party has a legitimate reason for doing this, such as a commercial interest. In that case, PAL MUNDO will always make a thorough assessment as to whether this interest is greater than your privacy interest.

Finally, PAL MUNDO can Process Personal Data on the basis of your permission. For example, PAL MUNDO asks for your permission before placing and reading tracking cookies or before sending you (electronic) commercial messages.

7. Who does PAL MUNDO share your Personal Data with?

With other PAL MUNDO entities and events:

The Personal Data that are collected are Processed by PAL MUNDO also for the companies affiliated with PAL MUNDO. These companies can access your Personal Data insofar as this fits within the purposes described in this Privacy policy.

With (other) suppliers of PAL MUNDO:

PAL MUNDO can share your Personal Data with the suppliers it works with to realise the Service (for example a mailing company, market research agency, event partners or the party that has been commissioned by PAL MUNDO for the technical realisation of a website and/or app). Where possible, PAL MUNDO places these third parties under the obligation to act in the capacity of data processor. This means that PAL MUNDO determines the purpose for which and the manner in which the Personal Data are to be Processed and the data processor is only allowed to handle your data according to the instructions and (security) standards of PAL MUNDO. These agreements determined by PAL MUNDO with each data processor are set out in a so-called processor agreement. If these third parties are outside the European Economic Area (EEA), PAL MUNDO has reached (additional) agreements with these parties. PAL MUNDO signs a model contract with these data processors that has been approved by the European Commission (also called standard contractual clauses). Where data are transferred to the United States, PAL MUNDO either agrees on the model contract or PAL MUNDO allows the transfer under the EU-US Privacy Shield.

With other PAL MUNDO partners:

In specific cases, in the context of the purposes described above, it is necessary to share Personal Data with third parties who use this Personal Data independently. In addition, PAL MUNDO can provide Personal Data for marketing purposes to other partners selected by PAL MUNDO. PAL MUNDO will first request separate permission from you to do this.

With the authorities and others:

In exceptional cases, PAL MUNDO may provide Personal Data to authorities or third parties, if PAL MUNDO is required to do so by law or by order of the court, or if there is reasonable reason to believe that this is necessary in order to prevent damage or misuse.

In case of merger or acquisition:

PAL MUNDO may transfer its enterprise as a whole or part of its assets to a third party. In that case your Personal Data shall also be transferred to that party. We shall inform you thereof timely in advance. In case you do not wish to use our Service anymore, you can request us to remove your data.

8. Cookies

Cookies are small files that can be placed on your Devices by the websites and/or apps of PAL MUNDO. For example, information relating to website use can be collected using cookies about other visitors of the PAL MUNDO websites. There are different types of cookies. In some cases, cookies are automatically deleted when you close your browser; in other cases, these cookies are stored for longer and can be read the next time you use the Service. Where PAL MUNDO collects Personal Data using cookies, these Personal Data are Processed in accordance with the provisions set out in this Privacy policy. Before PAL MUNDO places non- functional cookies, PAL MUNDO will inform you about this and ask for your permission. It is only after permission has been given that these cookies are placed and read.

PAL MUNDO can also place tracking cookies, which are used by PAL MUNDO if you as a visitor navigate to third party websites where PAL MUNDO can place ads via an RTB and/or Programmatic network (see: 1 – Definitions). Additionally, PAL MUNDO uses third parties to analyse the use of its Content, websites, apps and the Service. These third parties also place cookies for PAL MUNDO on your Devices, which are used to map your use of the Service. For example, Google Analytics.

Cookies from third parties are placed on your Devices by third parties, and only these third parties have access to those cookies and the information collected by the cookie. Third parties that have permission to place cookies via the Service are, for example, advertising networks that place the adverts on the PAL MUNDO websites. Ad networks usually leave so-called “tracking cookies” on your Devices. Tracking cookies enable advertisers to track your browsing habits so that they can display as many relevant ads as possible on the websites that you visit. Social networking services such as Facebook, Twitter and Google+ can also place cookies via the websites of PAL MUNDO. This is done via the buttons of these social networks that may appear on the websites of PAL MUNDO to promote (“Like”) or share (“tweet”) Content.

Below is an overview of (technical) partners on the websites and/or apps of PAL MUNDO:

  • Magnify (hosting & storage)
  • Fanalist (engagement tooling)
  • Viewsee (asset management for personal content publishing)
  • Qikker (functional for storing cookie preferences);
  • Google Tag manager (analytics pixel used to improve the PAL MUNDO platform);
  • True SSL Certificates (website security)
  • Paylogic (ticket partner)
  • Mailcamp as mail provider
  • Hugo BV as Bot, mail- & survey provider
  • Google Analytics (analytics pixel used for research);
  • Google Tag Manager (tags used for re-targeting)
  • Facebook pixel (tracking pixel used for re-targeting within Facebook).

If you would like more information about the cookies that other parties place from the websites and/or apps of PAL MUNDO and the purposes for which and the manner in which these cookies are used, please read the Privacy policies of these parties on their websites and/or apps.

Browser applications can be set so that new cookies are no longer received the next time you use the Service. This differs from browser to browser; we recommend that you consult the help function of the browser if necessary. This should also explain how to delete cookies that have been previously placed.

For more information on cookie settings in Chrome, click here.

For more information on cookie settings in Safari, click here.

For more information on cookie settings in Firefox, click here.


Your current state: use necessary cookies only.

Changing your consent |


Necessary cookies are required to make a website usable. These cookies enable basic functions like page navigation, shopping carts and access to secure areas of the website.

Name Provider Purpose Expiry
gdpr_cookie Stores the user’s cookie consent state for the current domain 1 year



Statistics cookies help website owners to understand how visitors interact with the website, by collecting and reporting data anonymously.

Name Provider Purpose Expiry
_ga Google Analytics Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years
_gid Google Analytics Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day
_gat Google Analytics Used by Google Analytics to throttle request rate End of session



Marketing cookies are used to track visitors across websites, with the intention to display ads that are relevant and engaging for the individual user.

Name Provider Purpose Expiry
_fbp Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 1 day
fr Helps us measure the success of our Facebook advertising and to better understand how Facebook users find and use our website. 3 months


PAL MUNDO will keep your Personal Data for as long as necessary to get you the best service or in case of refund terms, warranty or recurring contact needed to keep you up to date. PAL MUNDO stores your data for at least as long as you use the Service and if your Account is inactive, for a period of 2 years thereafter. The reason for PAL MUNDO doing this is so that you can easily return to using the Service when re-activating. If you have been inactive for a long period (longer than 2 years), PAL MUNDO will delete your data.

9. How long does PAL MUNDO store your Personal Data?

An exception to this is if the law prescribes that PAL MUNDO must retain certain data for a longer period of time. For example, the Dutch General Act on Government Tax makes it mandatory to retain payment data for 7 years for the Tax Authorities.

10. How does PAL MUNDO protect your Personal Data?

PAL MUNDO at all times maintains a level of security in the Processing of Personal Data that, in view of the state of the art, is sufficient to prevent the loss, alteration, disclosure of or unauthorised access to Personal Data. If PAL MUNDO engages third parties, then PAL MUNDO imposes the same level of security on them. PAL MUNDO has a close relation to its data processors and made clear agreements in our Processing Agreements.

Questions about this security can be directed to

11. What are your rights?

People whose Personal Data are Processed have certain rights under the law. At all times, you can view the Personal Data Processed by PAL MUNDO and adjust if required. You may also object to receiving information or targeted offers from PAL MUNDO via e-mail, telephone, post and/or SMS; you are also entitled to apply to have your data deleted in accordance with the applicable regulations. Finally, we would like to point out the right to file a complaint with the Dutch Data Protection Authority.

PAL MUNDO tries to ensure that you can exercise these rights as much as possible yourself. For example, you can exercise your rights by viewing, correcting or deleting your data in your Account and/or use the unsubscribe link at the bottom of every e-mail. You can also exercise these rights by contacting us via the e-mail address PAL MUNDO will try to respond to your request within 4 weeks.

12. Changes to the Privacy policy

It may be that PAL MUNDO decides in the future to, unilaterally, change this Privacy policy. PAL MUNDO therefore recommends that you regularly check this Privacy policy to see if there have been any changes. If there are any major changes, PAL MUNDO will inform you about this in advance by publishing the amended Privacy policy. The latest applicable version of the Privacy policy can always be consulted on the relevant PAL MUNDO websites and/or apps.

If you have any questions regarding this Privacy policy please contact us at:

PAL MUNDO Festival
Anthony Fokkerweg 61, 1059 CP Amsterdam The Netherlands
+31 (0)20 758 10 60

The most recent change to this document was on December 23rd 2021.



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